Located in the Historic Ancient Town area and adjacent to the spectacular Panmen Gate, Pan Pacific Suzhou has easy access to a wide range of the city's famous attractions. The 481 rooms and suites offer you a refreshing garden or Panmen Scenery view. All guestrooms feature high-speed Internet access connection.

The hotel has four restaurants and lounge. Garden Brasserie is an all-day-dining restaurant offering a wide variety of Asian and Western dish for buffets and a la carte. Hai Tien Lo Chinese restaurant features authentic Suzhou cuisine, well-known Cantonese cuisine and specialties from other parts in China. KEYAKI Japanese Restaurant serves authentic Japanese recipes inclusive of kaiseki set menu, sushi, teppanyaki and more. Garden Lounge is an ideal place to relax and unwind with an expansive and premium beverage.

Guests can experience the hotel's state-of-the-art fitness centre outfitted with latest equipment, picturesque outdoor swimming pool and temperature-controlled indoor swimming pool, the well-known Singapore-based St. Gregory Spa, as well as the cultural experience programs and shuttle bus arrangements on weekends and public holidays.